What if my plant arrives damaged in shipping or unhealthy?Updated 2 years ago

If Your Plant Arrives Damaged or Unhealthy

We are sorry to hear that your plant has arrived damaged or unhealthy. Some shock from shipping is common. Broken leaves can be removed and will not harm your new plants. Green house life was a lot different, so we would recommend you give them a week to acclimate to their new home and reference the care guides for giving them some extra love to see if they will spring back. More often than not they do! If they continue to worsen after a week, send us some pictures and we can guide you from there. You can find our care guides here: https://cellardoorplants.com/pages/care-guides. You can go ahead and reach out to our team through the Contact Form with a picture of your damage or unhealthy plant. 

If your plant is clearly damaged or is dying within the 30 day window of purchasing it,  we would be more than happy to replace or refund your plant. Please reach out to us through our contact form and include a picture of the damage or dying plant. We will need the picture to process your refund or replacement.